Thank you for shopping at Marta Ponari Ceramics. New version applicable from December 16, 2024.
Terms and Conditions of Marta Ponari Ceramics
These Terms and Conditions of use (hereinafter, “Terms and Conditions”) set out the conditions under which access to the websites, services, and applications of Marta Ponari Ceramics (hereinafter, “the Service”) is offered to clients, which is owned by Marta Ponari. The use of the Service attributes the status of client (hereinafter, “the Client”) to the user and implies full acceptance of these Terms and Conditions. If the Client does not agree with all or part of these Terms and Conditions, they must refrain from installing and using the Service.
By accepting these Terms and Conditions, the Client declares:
They have read, understood, and comprehended the contents herein.
They accept all the obligations stipulated herein.
They are of legal age and have the legal capacity to use the Service.
Acceptance of these Terms and Conditions by Clients is a prerequisite for using the Service. The owner reserves the right to update and/or modify the Terms and Conditions at any time and for any reason at their sole discretion. The owner will notify any material changes to the Terms and Conditions or any Service or feature of the Services. By accessing or using the Services after being notified of a modification or update, the Client agrees to be bound by the modified Terms and Conditions. If the modified Terms and Conditions are not acceptable to the Client, their only option is to stop using the Services.
1. Service Owner
The owner and proprietor of the Service is Marta Ponari, based in Barcelona, with Tax ID (N.I.F.) Y8471708V.
2. Scope of the Agreement
These Terms and Conditions apply to the provision of services and the sale of all the owner’s products through the website.
Orders will be delivered to Clients worldwide.
3. Exclusion of Clients
The owner reserves the right to deny the use of the Service, either temporarily or permanently, to any Client who violates any rules established in these Terms and Conditions, the law, or morals. At their discretion, the owner may also exclude Clients or even discontinue the Service, in whole or in part, to improve the Service’s operations and/or for the benefit of other Clients.
4. Pricing
The applicable prices are those displayed on the website on the order date. Prices are detailed for each item and include VAT (Value Added Tax). The shipping costs are itemized and provided to the Client during the order process.
5. Payment Methods
Payment must be completed at the end of the purchase process and is an indispensable condition for formalizing the transaction. Post-payment options are not allowed. Deferred payment methods such as cash on delivery or bank transfer are not accepted.
Accepted payment methods include credit cards (Visa®, Mastercard®, American Express®, Maestro). The Client selects their payment method during the checkout process. Payment providers may implement fraud prevention measures that could reject certain transactions. The owner is not responsible for the enforcement of such security policies. Clients are advised not to share card information via email, fax, or social networks.
6. Delivery
The delivery period is a maximum of 10 calendar days from the date of purchase. Orders will be delivered to the address specified by the Client.
Recipient Absence:
If delivery cannot be completed due to the recipient’s absence, the courier will leave a notice and attempt to contact the recipient. After two failed attempts, the Client must contact the courier to arrange delivery.
7. Returns and Withdrawal
7.1 General Conditions
Returns: Due to a flaw, defect, incorrect product, or other reasons not mentioned above.
Withdrawal: Initiated at the Client’s discretion.
For health and hygiene reasons, returns or withdrawals of unsealed products are not allowed, except for defective or faulty products.
Products purchased can only be returned or withdrawn through the same website.
All products must be appropriately packaged for returns. For withdrawals, the Client is responsible for any value depreciation due to handling beyond what is necessary to establish the product’s condition.
Item Exchange: To exchange an item, the Client must withdraw from the purchase and place a new order.
7.2 Returns
The Client has 14 calendar days from receiving the product(s) to initiate a return.
The Client must contact the owner at martaplayswithclay@gmail.com, stating the reason for the return. The product(s) will be collected at the delivery address provided by the Client.
The owner will refund the corresponding amount, including standard shipping costs, using the original payment method, without undue delay. However, the refund may be withheld until the goods are received.
7.3 Right of Withdrawal
The Client has the right to withdraw from their purchase within 14 calendar days of receiving the order, without justification.
To exercise the right of withdrawal, the Client must notify their decision through an unequivocal statement by emailing martaplayswithclay@gmail.com.
The Client must return the products at their own expense, including the purchase receipt received with the order confirmation. Return shipments sent as “cash on delivery” will not be accepted.
The owner will refund the amount, including standard shipping costs, using the original payment method. Refunds may be withheld until the goods are received.
8. Product Availability
If supply issues or stock shortages occur, the Client will be informed immediately, and the cost of unavailable products will be refunded without undue delay, within 14 calendar days, using the original payment method.
9. Product Warranty
The warranty is provided under Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Protection of Consumers and Users, and Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods. The owner is responsible for nonconformities arising within two years of delivery.
10. Customer Service
For any questions, suggestions, inquiries, or complaints, Clients may contact the owner via:
Email: martaplayswithclay@gmail.com
The European Commission offers an online dispute resolution platform available at http://ec.europa.eu/consumers/odr/. Consumers can submit their claims through this platform.
11. Intellectual Property and Copyright
The Client acknowledges and agrees that all copyrights, trademarks, and intellectual property rights in the website’s materials and content belong to the owner or its licensors. Clients may use this material only as expressly authorized by the owner. This does not prevent the Client from using the website to copy order details or contact information.
12. Limitation of Liability
The owner is not liable for:
Website failures due to force majeure, unforeseen circumstances, or other non-attributable causes.
Technical issues, viruses, or system malfunctions occurring during Internet connection or from third-party platforms.
Minors accessing the website’s content; guardians are responsible for monitoring their children’s online activity.
The accuracy, timeliness, and legality of third-party website content linked or suggested by the owner.
Unauthorized communications referencing the owner. Official communications are published exclusively on the owner’s website.
13. Force Majeure
The owner’s obligations are suspended in the event of force majeure (e.g., war, riots, strikes). Clients will be informed within seven days of such events. If suspension exceeds 15 days, Clients may cancel their orders and request refunds.
14. Governing Law
These Terms and Conditions and any related agreements are governed by the laws of Spain.
